Communication Mistakes – 4 Communication Mistakes Managers Make
Communication is an avenue to share thoughts and information. Successful leaders understand the importance of good communication and when leaders fail to communicate effectively, issues arise, conflict presents itself and organizational momentum slows.
According to dictionary.com communication is “the imparting or interchange of thoughts, opinions, or information by speech, writing or signs”.
Everyone has different preferences for receiving communication, but we all crave communication. It is what engages us in our relationships and our employment. Having a good understanding of what and why things are happening within an organization helps to bring clarity and comfort to employees. When things happen within an organization that are not communicated, it makes employees feel dismissed and unimportant.
4 Communication Mistakes Leaders Make
1. No Communication
Everyone is busy and the pace does not seem to be slowing down any. In the hustle and bustle of the day, it can be easy to forget that information we are gathering in everything we do should probably be shared with other people. Often seemingly insignificant information can be very significant to another person who might benefit from knowing that information. For example, a manager is in a meeting discussing a new business venture that will start quickly because of market pressures. It is the manager’s responsibility to think through who and what departments in the organization has a need to know the information before the venture officially starts.
2. Filtered Communication
Often times manager’s “filter” communication which basically waters it down and makes it less effective. There is a sensitive balance to sharing enough information to help an employee move forward on something and sharing too much information that is not necessary or applicable. When managers error on the side of “less is more”, there can be a breakdown in the process and the effectiveness of the communication. Employees can typically handle more information than manager’s give them credit for.
3. Not Sharing Difficult Information
Sometimes leaders delay sharing information because it is difficult or uncomfortable. When an organization is experiencing challenging times and major changes are going on, it is even more important to communicate the specifics with employees. For example, when revenues are down and difficult budget cuts need to be made, employees 텍사스홀덤 should be made aware of what is going on and what the organization is doing to address the situation. Employees who feel like they are part of the problem solving process feel valued and engaged with the organization.
4. Poor Communication Process
It is important to establish a predictable process for sharing information. Employees should know what information is shared, when to expect information to be shared and who the communicator of information will be. For example, employees should expect to hear from the senior person in the organization about major changes, yet the manager may share raise percentages each year.
So what are some things to think about when sharing information with employees?
Recognize Why It’s Important
Keeping the information flowing to employees is important because it helps them feel valued, engaged and part of the team. Organizations that do a good job of sharing information proactively help minimize the rumor mill and ensure employees are receiving accurate information.
Determine Who Needs to Know
When we are busy, we don’t always think about who needs to know certain information. For that reason, it is important to think through the immediate impact information would have on employees who perform certain tasks or have responsibility for certain departments. For example, if an organization makes a decision on changing the phone system, the people who use the system the most would have a need to know and be involved in the planning and selection of the phones. The receptionist, as an example, would be someone who would be greatly affected by a change like that and if not informed and involved in the process could be made to feel insignificant or unimportant.
How Do They Need to Receive Information
Communication is administered through a process. Every organization should have a formal communication process that all employees are familiar with. Often this process flows through the management ranks as in an organizational chart